Carbon Express Crossbows

All Carbon Express warranty claims require a photo; claims submitted without photos will be rejected and you will be asked to resubmit a claim and include a photo.  All accessories must be removed from the crossbow prior to sending it back to Carbon Express for repair.  Items sent back without an RMA number will be refused and returned to the sender.

Carbon Express reserves the right to determine whether an item is covered by the manufacturer’s warranty upon receiving the product back for inspection. If a product is determined to be defective, it will be repaired with available parts at the sole discretion of the Carbon Express repair department. If repair is not possible, the product will be exchanged or replaced with the same product; if the same product is no longer available, it will be replaced with the most similar model available at the discretion of Carbon Express.

Please allow up to 15 business days from the date the crossbow has been checked in by the Carbon Express repair department for all repairs to be completed. If repair parts are not available due to being out of stock, Carbon Express reserves the right to allow for a reasonable amount of time to procure parts.

Parts not covered by this warranty include, but are not limited to, cable slides, bolt retention springs, arrows/bolts and their accessories, cosmetic blemishes to parts or finishes, and normal wear and tear. Strings and cables are subject to warranty approval and replacement at the discretion of the Carbon Express repair department.

Carbon Express offers the exclusive remedy of repair or replacement of defective parts or workmanship. Carbon Express, its retailers, and distributors will not be liable for damages to any person, property, or equipment that is caused by improper use, modifications or alterations, and/or lack of proper maintenance of this crossbow. In the event of breakage due to parts covered by this warranty (as determined by the Carbon Express repair department), Carbon Express will not be liable for any cost beyond the original retail price of the crossbow.

Carbon Express will not be liable for any loss or damage to a crossbow once it has been repaired and shipped out of our facility

THIS WARRANTY IS VOID IF ANY OF THE FOLLOWING APPLY:

• damage is caused due to misuse or abuse of the product
• any part(s) of the product have been altered or modified
• instructions and warnings found in the owner’s manual are not followed exactly
• damage is caused by failure to perform the recommended maintenance or repairs as outlined in the owner’s manual
• damage is caused by dryfiring the bow as determined by the Carbon Express repair department or an authorized Carbon Express crossbow dealer
• damage is caused by using non-recommend crossbolts, including bolts lighter than those recommended in the owner’s manual
• the crossbow is rented or loaned for use by anyone other than the original owner whether or not a fee is charged
• any user has altered, disassembled or changed the standard specifications of the crossbow outside of recommendations made in the owner’s manual

PRIOR TO USE, PLEASE READ AND FOLLOW ALL SAFETY INFORMATION AND INSTRUCTIONS INCLUDED WITH YOUR PRODUCT.  FAILURE TO DO SO MAY VOID THIS WARRANTY.